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Service Connection Damage

Who’s responsible when the service connection to your house is damaged?

For residential installations, Duke Energy installs and maintains your service line (1), attachment hardware (2), weatherhead (3), riser (4) and electric meter (6).

Installation and maintenance of the meter box (5) is the customer's responsibility. If the riser extends through the roof or eave, installation and maintenance is also the responsibility of the customer. These are generally installed and maintained by a licensed electrician.

Customers living in mobile homes are responsible for the service pole and for the service line that leads from your service pole to the meter. The customer is also responsible for their meter box, as explained above.

Note:

• If the meter box is pulled away from your house and you have no power, the homeowner is responsible for contacting an electrician for a permanent fix. In some instances, an electrical inspection may be required before Duke Energy can reconnect your service. Your electrician should be aware and advise you accordingly.
• If the meter box is pulled away from the house and you have power, you should call an electrician to re-attach the meter box. Again, an electrical inspection may be required.